Shipping policy

3. Shipping Policy

Delivery Costs & Estimates

The costs of delivery is our customer responsibility and will be displayed to you on our website or confirmed by email at info@lillyevioletta.com. We will provide you with a delivery estimate during the order process and will confirm this in your order confirmation email. All delivery-related communications must be directed to info@lillyevioletta.com only.

Dispatch Timeframes

Standard items will be dispatched within the timeframe confirmed in your order confirmation. Bespoke commissions require between two and six weeks to produce before dispatch, depending on the complexity of the specification, the materials selected, and the current production schedule at our atelier. We will confirm the estimated production timeframe at the point of order and will keep you informed of progress throughout. Time estimates are provided in good faith and do not constitute a contractual guarantee of delivery by a specific date unless expressly agreed in writing.

Delivery Delays

If our supply of your products is delayed by an event outside our control, we will notify you by email at info@lillyevioletta.com as soon as possible. If there is a risk of substantial delay — defined as 30 working days or more — you may contact us by email at info@lillyevioletta.com to end the contract and receive a full refund for any products not yet dispatched. Any such request must be made by email only and must quote your order number. Requests made by any other means will not be considered received.

Risk & Ownership

A product will be your responsibility from the time we deliver it to the address you provided. You own a product once we have received payment in full. Risk in the goods passes to you upon delivery. All Lilly e Violetta garments are insured against loss, theft, and damage during transit from the point of dispatch until the point of delivery to your confirmed address. In the event that your parcel arrives visibly damaged, we recommend that you note the damage with the courier at the point of delivery before signing. You must notify us of any transit damage by email at info@lillyevioletta.com within 24 hours of delivery, with photographic evidence. Once delivery has been confirmed and the 24-hour notification period has elapsed without contact from you, risk in the goods is deemed to have passed to you fully and without reservation.

Export & Import Compliance — Customer's Responsibility

Lilly e Violetta ships internationally. It is your sole responsibility as the customer to ensure that your purchase complies with all applicable import laws, regulations, and restrictions in your country of residence or delivery destination. This includes, without limitation, any restrictions on the import of fur products, any applicable customs duties and taxes, and any documentation requirements imposed by the relevant customs authority. We make no representation that our products are lawful to import in any jurisdiction outside the United Kingdom. In particular, customers should be aware that certain jurisdictions impose restrictions or prohibitions on the import of fur products, including specific state-level restrictions within the United States of America. It is your responsibility to verify the legal position in your jurisdiction before placing an order. We shall not be liable for any customs seizure, import refusal, duty charge, or legal consequence arising from the import of our products into any jurisdiction. No refund will be issued in respect of any garment that is seized or refused entry by customs authorities in your country.