Legal notice

8. Governing Law & Jurisdiction

This section is legally significant and applies to all customers worldwide without exception. By placing an order with Lilly e Violetta, you irrevocably agree to be bound by the jurisdiction and governing law provisions set out below.

Governing Law

These Terms and Conditions, and any and all disputes, claims, or matters arising out of or in connection with them or their subject matter or formation — including non-contractual disputes, tort claims, claims arising from a course of dealing, and any dispute concerning the validity, interpretation, performance, or termination of these Terms — shall be governed by and construed exclusively in accordance with the laws of England and Wales. This choice of governing law applies to all customers and all transactions, regardless of the country in which the customer is located, the country from which the order is placed, or the country to which the goods are delivered. By completing a purchase from Lilly e Violetta, you acknowledge that you have read this clause, understand its effect, and agree to be bound by it.

Exclusive Jurisdiction — England and Wales

Each party irrevocably and unconditionally submits to the exclusive jurisdiction of the courts of England and Wales in respect of any dispute, claim, or matter arising out of or in connection with these Terms or any transaction to which they apply. This submission to jurisdiction is exclusive: no proceedings may be commenced in any other court or tribunal without our prior written consent. All formal legal proceedings — including but not limited to any claim of defect, any allegation of misrepresentation, any dispute arising from a chargeback or payment reversal, and any claim for refund or compensation — shall be heard exclusively by the courts of England and Wales, applying the laws of England and Wales. We expressly exclude the jurisdiction of any court, tribunal, or arbitral body outside England and Wales, to the fullest extent permitted by applicable law. Any proceedings commenced outside England and Wales in contravention of this clause will be treated as a breach of these Terms, and we reserve the right to seek an injunction and recovery of all costs incurred in responding to or contesting such proceedings.

International Customers

These Terms apply to all purchases made through our website, regardless of the buyer's country of residence, nationality, or location. Customers purchasing from outside the United Kingdom acknowledge that they are contracting with a UK entity, subject to UK law and UK jurisdiction, and that any dispute arising from their purchase will be determined by the courts of England and Wales. The practical and financial burden of commencing proceedings in a foreign jurisdiction is a consequence of the customer's election to contract with a UK entity on UK terms. We make no representation that our products comply with the laws or regulations of any jurisdiction other than the United Kingdom, and it is the customer's responsibility to satisfy themselves that their purchase is lawful in their country of residence.

Mandatory Consumer Protections — Statutory Reservation

Nothing in this governing law and jurisdiction clause shall operate to deprive a consumer of any mandatory statutory protections to which they are entitled and which cannot lawfully be excluded by contract under the law of their country of habitual residence. However, any such mandatory protections may only be relied upon and enforced through proceedings commenced in the courts of England and Wales, applying the laws of England and Wales as the primary governing law, save where such an election is itself unlawful under mandatory rules of the consumer's jurisdiction. For the avoidance of doubt: this clause does not extend or expand any consumer's rights beyond those provided by the laws of England and Wales. It does not create any right of return, refund, or cancellation beyond those expressly set out in these Terms. It does not affect the non-returnable, non-exchangeable status of bespoke commissions, which is an absolute term of contract under English law.

Chargeback & Payment Dispute Jurisdiction

Any chargeback, payment reversal, or card network dispute initiated by a customer in connection with a purchase from Lilly e Violetta constitutes a formal claim and shall be treated as such for the purposes of this governing law clause. We will respond to all such claims under English law, and we reserve the right to pursue recovery of our losses — including chargeback fees, administrative costs, and legal costs — through the courts of England and Wales, regardless of the country in which the chargeback was initiated or the card network through which it was processed. A chargeback initiated by a customer outside the United Kingdom does not exempt that customer from the application of English law or from the jurisdiction of the English courts. Where we elect to pursue recovery through legal proceedings, those proceedings will be commenced in England and Wales, and we will seek enforcement of any judgment obtained through the appropriate international enforcement mechanisms.

Dispute Resolution — Mandatory Pre-Action Protocol

Prior to initiating any formal legal proceedings, chargebacks, or card network disputes, you are required to notify us in writing by email at info@lillyevioletta.com of your complaint, setting out the nature of the dispute, the remedy sought, and the factual basis for your claim. You must allow us a period of 14 days from receipt of that email in which to respond and to attempt resolution by agreement. Notification by any other means — including telephone, text message, social media, WhatsApp, Instagram, or any messaging application — will not satisfy this pre-action requirement and will not constitute valid notice. The 14-day response period begins only upon receipt of a valid email at info@lillyevioletta.com. Failure to comply with this mandatory pre-action notification requirement will be treated as a breach of these Terms. Such failure will be drawn to the attention of any relevant court, adjudicator, or card network as a factor material to the assessment of costs and the credibility of the claim. We reserve the right to seek recovery of all costs occasioned by non-compliance with this protocol. Any chargeback initiated without prior written notification to us as required above will be contested in full, and the failure to provide such notification will form part of our evidential submission to the relevant card network.

Language

These Terms are drafted in the English language. In the event of any translation, interpretation, or linguistic dispute, the English language version shall prevail in all respects.

Severability

If any provision of these Terms is found by a court of competent jurisdiction to be invalid, unlawful, or unenforceable, that provision shall be severed from these Terms and the remaining provisions shall continue in full force and effect. The invalidity of any one provision shall not affect the validity or enforceability of any other provision.

9. General Provisions

This section contains important legal provisions that govern the overall contractual relationship between you and Lilly e Violetta. Please read it carefully.

Entire Agreement

These Terms and Conditions, together with any order confirmation and any written correspondence confirming the specific terms of a bespoke commission, constitute the entire agreement between you and Lilly e Violetta in relation to your purchase. They supersede and extinguish all prior agreements, representations, warranties, negotiations, understandings, promises, and commitments, whether written or oral, between the parties in relation to the subject matter hereof. You acknowledge that in entering into a contract with us you have not relied upon any representation, warranty, or statement — whether made by us, any of our employees, agents, or representatives, or found on any third-party platform, social media channel, or other source — that is not expressly set out in these Terms or in a written order confirmation signed by a director of Seven Chesterfield London Limited. Nothing in this clause shall limit or exclude liability for fraudulent misrepresentation.

Variation

No variation, modification, or amendment to these Terms shall be valid or binding unless made in writing and expressly confirmed by a director of Seven Chesterfield London Limited. No informal communication — including email, message, or verbal statement made by any employee, agent, or representative — shall constitute a valid variation of these Terms, regardless of its content or the circumstances in which it was made. We reserve the right to update these Terms at any time by posting a revised version on our website. The version of the Terms in force at the date of your order shall govern your purchase. Continued use of our website following publication of revised Terms constitutes acceptance of those revised Terms for all future purchases.

No Waiver

No failure or delay by us in enforcing any provision of these Terms shall constitute a waiver of that provision or of our right to enforce it on any future occasion. No single or partial exercise of any right or remedy shall preclude or restrict the further exercise of that right or remedy. A waiver of any breach of these Terms shall not be construed as a waiver of any subsequent breach of the same or any other provision. In particular, any goodwill gesture extended by us — including but not limited to an exceptional refund, exchange, or commercial concession — shall not constitute a waiver of these Terms, a precedent, or an admission of any obligation to make similar gestures in the future. Each transaction is assessed on its individual merits.

Third Party Rights

These Terms are entered into between you and Lilly e Violetta only. Nothing in these Terms is intended to, or shall, confer any right or benefit on any third party pursuant to the Contracts (Rights of Third Parties) Act 1999 or otherwise. No third party shall have any right to enforce any provision of these Terms.

Force Majeure

We shall not be liable for any failure or delay in performing our obligations under these Terms where such failure or delay results from any cause beyond our reasonable control. Such causes include, without limitation: acts of God; natural disasters; epidemic or pandemic; fire, flood, or extreme weather; war, terrorism, or civil unrest; strikes, industrial action, or labour disputes; government action, regulation, or restriction; failure or interruption of utility services or telecommunications; disruption to international shipping or freight networks; supply chain failures including unavailability of materials from our suppliers; and any failure or delay on the part of our manufacturing atelier in Italy that is itself caused by circumstances beyond their reasonable control. Where a force majeure event affects our ability to fulfil your order, we will notify you by email at the earliest opportunity and will use reasonable endeavours to resume performance as soon as practicable. If the force majeure event continues for a period exceeding 60 days, either party may terminate the order by written notice, and we will refund any payment made in respect of goods not yet dispatched. We shall have no further liability to you in such circumstances.

Personal Liability of Directors and Officers

Seven Chesterfield London Limited is the sole contracting party in respect of all purchases made through this website and all commissions undertaken under the Lilly e Violetta name. No director, officer, shareholder, employee, agent, or representative of Seven Chesterfield London Limited incurs any personal liability to you in connection with your purchase, these Terms, or any dispute arising therefrom. All rights and obligations arising under these Terms are those of Seven Chesterfield London Limited exclusively. Any claim, action, or proceeding arising from a purchase must be brought against Seven Chesterfield London Limited and not against any individual associated with the company.

No Partnership or Agency

Nothing in these Terms creates, or shall be deemed to create, a partnership, joint venture, agency, franchise, employment, or fiduciary relationship between you and Lilly e Violetta or Seven Chesterfield London Limited. You have no authority to bind us in any way, and we have no authority to bind you otherwise than as set out in these Terms.

Updates to These Terms

We reserve the right to update and revise these Terms at any time. The current version will always be published on our website with an updated date. It is your responsibility to review the Terms before placing each order. Your order constitutes your acceptance of the Terms in force at the date of that order.

10. Brand Reputation, Non-Disparagement & Social Media Policy

This section governs how customers may refer to, represent, and discuss Lilly e Violetta and their purchase in any public forum. It is a material term of your contract with us.

Brand Reputation & Non-Disparagement

Lilly e Violetta's reputation for quality, craftsmanship, and integrity is the foundation of everything we do. It has been built with care over many years and is among our most valuable assets. By purchasing from us, you agree not to make, publish, communicate, or cause to be published any statement — whether written, verbal, or visual — about Lilly e Violetta, its products, its directors, employees, agents, or representatives, that is false, misleading, defamatory, or that could reasonably be expected to damage the reputation, goodwill, or commercial standing of the brand. This prohibition applies to all public and semi-public forums without limitation, including but not limited to: social media platforms such as Instagram, Facebook, TikTok, X (formerly Twitter), LinkedIn, and Pinterest; review platforms including Trustpilot, Google Reviews, and any equivalent; online forums, message boards, and community groups; press, media, and journalistic publications; and any other public or semi-public channel, whether digital or otherwise. Where a customer publishes a statement that we reasonably consider to be false, misleading, or defamatory, we reserve the right to: demand the immediate removal of such content; pursue injunctive relief to prevent further publication; and seek damages for any loss to our reputation, goodwill, or business occasioned by such publication. We further reserve the right to submit evidence of any such publication to American Express, any other card network, or any relevant adjudicator, as material bearing on the credibility and good faith of any concurrent or subsequent claim made by that customer.

What You May Post

We warmly welcome customers sharing their genuine experience of Lilly e Violetta garments on social media and other public platforms. You are permitted to share photographs of your garment, describe your experience, and tag Lilly e Violetta in your posts, provided that: the content is accurate and not misleading; the content does not misrepresent the quality, nature, or characteristics of the garment; and the content does not incorporate any Lilly e Violetta trademarks, logos, or copyrighted imagery in a manner that implies endorsement, affiliation, or official status without our prior written consent. We reserve the right to repost, share, or otherwise use content posted publicly about Lilly e Violetta — including photographs of our garments — for promotional purposes, unless you expressly notify us by email at info@lillyevioletta.com that you object to such use.

Social Media Policy — Use of Our Content

All photographs, videos, imagery, and creative content produced by or on behalf of Lilly e Violetta and published on our website or social media channels are the exclusive intellectual property of Lilly e Violetta and are protected by copyright. You may not download, reproduce, repost, edit, or otherwise use our content for any commercial purpose without our prior written consent. Personal, non-commercial sharing with appropriate attribution is permitted. You may not use our brand name, trademark, or imagery to suggest, imply, or represent any endorsement, partnership, collaboration, or affiliation with Lilly e Violetta unless such relationship has been expressly confirmed in writing by a director of Seven Chesterfield London Limited.

Conduct During a Dispute

Where a dispute, complaint, or claim is ongoing between you and Lilly e Violetta, you agree not to publish any public statement, post, or communication about the dispute, the garment in question, or your dealings with us, pending its resolution. Any publication made during an active dispute will be treated as a material breach of this clause and will be submitted as evidence of bad faith in any related proceedings. This clause does not prevent you from seeking legal advice or communicating privately with your legal advisors.